Trainer Specialist Designation Workshop

This Core webinar is 3 days long (Monday, Tuesday, Wednesday) and will happen from 1:00pm Central to 2:30pm Central.

Exclusive for ACA members! Become an ACA Trainer Specialist (TS) and receive ACA's official Essentials training kit for onboarding, retraining, and preparing your team for the Professional Collection Specialist (PCS) exam. 

Session 1: Principles of adult learning, training techniques, and Trainer Specialist designation responsibilities.
Session 2: Train-the-trainer on FDCPA Essentials for the ARM Industry ("FDCPA Essentials")
Session 3: Train-the-trainer on Essential Collection Skills and Techniques ("ECST")